All Systems Operational

About This Site

Retreaver is architected for High Availability. Through a multi-region setup in AWS we ensure our service is always online and responsive.

Site/Account Portal   ? Operational
API   Operational
Call Handling   Operational
Webhooks   ? Operational
Background Jobs   Operational
Reporting   Operational
Twilio Incoming Phone Calls   Operational
Twilio Incoming SIP Calls   Operational
Twilio Outgoing Phone Calls   Operational
Twilio Outgoing SIP Calls   Operational
Stripe Payments   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2018

No incidents reported today.

Nov 12, 2018
Resolved - Twilio's REST API appears to be responding again and operations have returned to normal. Some calls may appear to be hanging in Retreaver when they have actually finished, these calls will close out automatically and be finalized shortly. We're sorry for the issue, and we're continuing to monitor the situation as the night progresses.
Nov 12, 21:29 EST
Identified - Twilio's REST API is down. We first noticed elevated errors from the Twilio API at 8:46 pm EST. We're currently monitoring the issue. Not all calls are affected. We sincerely apologize to our customers for the impact.
Nov 12, 21:14 EST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - All calls have been reindexed and the service has returned to normal.
Nov 6, 12:17 EST
Update - Historical call data continues to be backfilled (calls prior to April 10 2018). We expect the process to complete around noon EST. All other functionality continues to operate as normal, and call flow was not affected during this incident. We apologize for the inconvenience this morning, this issue will be updated again once calls have been fully synced to our search servers.
Nov 6, 10:49 EST
Monitoring - We have restored our search servers. Phone numbers have been fully synced. Live call data is up to date, but the call log is currently being backfilled. Note that historical call data will remain out of sync for approximately 2 hours as we reindex the calls in reverse chronological order. We apologize for the inconvenience this morning, this issue will be updated again when calls have been fully reindexed.
Nov 6, 08:07 EST
Update - We have restored our search servers. Phone numbers have been fully synced. Live call data is up to date, but the call log is currently being backfilled. Note that historical call data will remain out of sync for approximately 2 hours as we reindex the calls in reverse chronological order. We apologize for the inconvenience this morning, this issue will be updated again when calls have been fully reindexed.
Nov 6, 07:55 EST
Identified - We're working on a fix. Calls continue to be processed as normal. Services will resume as normal shortly.
Nov 6, 07:31 EST
Nov 5, 2018
Resolved - Twilio has issued the all clear, and systems seem to be operating normally. We haven't seen any additional errors in the past hour. We sincerely regret the impact of this issue on our customers.
Nov 5, 15:24 EST
Update - We're continuing to see small, intermittent bursts of errors from our telephony provider, Twilio (from 1:51 to 1:54 pm EST). This outage is affecting their entire platform. We're continuing to monitor the situation and sincerely apologize to our customers for the issue.
Nov 5, 13:58 EST
Update - This morning and afternoon, our telephony provider, Twilio, experienced degraded service in 3 separate periods, from 10:58 AM until 11:54 AM (EST), 12:15 PM - 12:40 PM, and 1:00 PM - 1:04 PM. During this time, some calls were negatively impacted, resulting in error messages being played to the caller. We're continuing to monitor the situation and will provide further updates soon.
Nov 5, 13:15 EST
Update - We're seeing errors again. Some calls may intermittently fail as we wait for Twilio to get their services under control. Our apologies to our users for this.
Nov 5, 13:06 EST
Update - Twilio is reporting that the issue has been identified and their services have recovered. We're continuing to monitor for issues.
Nov 5, 12:50 EST
Update - We haven't seen any errors in the past 5 minutes. We're continuing to monitor the situation.
Nov 5, 12:44 EST
Update - Twilio is back down. We’re continuing to monitor.
Nov 5, 12:32 EST
Monitoring - The last error was seen by our engineers around 11:52 AM EDT, so we're assuming that Twilio is now fully operational. We continue to monitor this situation.
Nov 5, 11:59 EST
Identified - Some calls may fail to go through. We're waiting on Twilio to fix their issue, historically they have had an incredibly reliable service. Updates will follow shortly.
Nov 5, 11:50 EST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.