Issue with some incoming voice calls

Incident Report for Retreaver

Resolved

Twilio's REST API appears to be responding again and operations have returned to normal. Some calls may appear to be hanging in Retreaver when they have actually finished, these calls will close out automatically and be finalized shortly. We're sorry for the issue, and we're continuing to monitor the situation as the night progresses.

Posted Nov 12, 2018 - 21:29 EST

Identified

Twilio's REST API is down. We first noticed elevated errors from the Twilio API at 8:46 pm EST. We're currently monitoring the issue. Not all calls are affected. We sincerely apologize to our customers for the impact.

Posted Nov 12, 2018 - 21:14 EST

This incident affected: Call Handling and Twilio Incoming Phone Calls.