Reporting was down

Incident Report for Retreaver

Resolved

All calls and phone numbers have been indexed.

Posted Nov 25, 2015 - 14:47 EST

Monitoring

Everything is back to normal. We're currently experiencing higher than average traffic, resulting in a surge of traffic to our search servers. This prevents things like the dashboards, reports, and calls and phone numbers from being indexed and searchable. As such, some users weren't able to get to our homepage and this gave the impression that the site was down.

We have upgraded the search servers by changing their instance type and are currently working to index all calls and numbers that were not indexed in the past 15 minutes. We'll update this issue again once the situation is resolved. This is simply a reporting issue.

Posted Nov 25, 2015 - 14:22 EST

Investigating

We're working on a solution. All calls are currently being handled as normal.

Posted Nov 25, 2015 - 14:02 EST