All Systems Operational

About This Site

Retreaver is architected for High Availability. Through a multi-az setup in AWS we ensure our service is always online and responsive.

Uptime over the past 90 days. View historical uptime.
Site/Account Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Call Handling Operational
90 days ago
100.0 % uptime
Today
Real Time Bidding Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Background Jobs Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming SIP Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SIP Calls Operational
90 days ago
100.0 % uptime
Today
Stripe Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026

No incidents reported today.

Feb 25, 2026
RTB heavy load
Resolved - The incident has been resolved. It is occurring for a limited amount of time.
Feb 25, 14:00 EST
Investigating - Over the last three days, we have observed a recurring industry-wide performance dip between 11:30 AM and 12:30 PM EST. During this window, several external platforms and agencies are experiencing significant RTB latency.

Because Retreaver processes these incoming requests and routes them to buyers, this upstream slowdown is resulting in occasional “heavy load” alerts or timeouts. To mitigate this, Ping Shield is actively scaling its protection to stabilize the system. These bursts typically last for 10–15 minutes before service returns to normal.

Based on the data we will release a few additional improvements to Ping Shield to help protect against them.
Feb 25, 12:55 EST
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Degraded performance on calls
Resolved - Carrier marked as operational
Feb 20, 17:44 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 14:04 EST
Identified - A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.
Feb 20, 13:36 EST
Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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