Incorrect Conversion Charts

Incident Report for Retreaver

Resolved

Charts have returned to normal.

Posted Jun 22, 2017 - 17:02 EDT

Monitoring

Currently some visual charts on our dashboards and the call log are showing a 100% conversion rate. This is a visualization error which will be fully fixed by approximately 5 PM ET. The underlying data is correct, and webhooks and other reporting are unaffected.

Posted Jun 22, 2017 - 14:54 EDT

Identified

We're working on a fix for the charts on our dashboards, currently calls are being shown as converting at 100%. The underlying data is correct. This is a visualization error and will be fixed shortly - callbacks and other reporting are unaffected.

Posted Jun 22, 2017 - 14:30 EDT