Retreaver Status

All Systems Operational

About This Site

Retreaver is architected for High Availability. Through a multi-region setup in AWS we ensure our service is always online and responsive.

Site/Account Portal Operational

API Operational

Call Handling Operational

Webhooks Operational

Background Jobs Operational

Reporting Operational

Twilio Incoming Phone Calls Operational

Twilio Incoming SIP Calls Operational

Twilio Outgoing Phone Calls Operational

Twilio Outgoing SIP Calls Operational

Stripe Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Investigating issue with a call provider (Twilio)

Resolved - Twilio has marked the incident as resolved. Everything is now fully operational.

https://status.twilio.com/incidents/5b8wmb5djj4g
Apr 22, 14:29 EDT

Monitoring - Twilio has updated their status page:

> Currently, our baseline call functionality has been restored and is operating normally. [..] Our team is working diligently to resolve any residual issues to minimize any disruption to our users. https://status.twilio.com/incidents/5b8wmb5djj4g

We are continuing to monitor and will post an update to sign off when everything is fully operational.
Apr 22, 12:41 EDT

Update - We are waiting on the all-clear from Twilio, but we believe the service is back online. Please stay tuned for further updates. You can find additional information on https://status.twilio.com/incidents/5b8wmb5djj4g
Apr 22, 12:07 EDT

Update - Twilio incident impacting our service: https://status.twilio.com/incidents/5b8wmb5djj4g

Our team is in communication with Twilio and closely monitoring our system. We will update as soon as we get more information.
Apr 22, 11:49 EDT

Update - Twilio is reporting issues: https://status.twilio.com/
Apr 22, 11:04 EDT

Investigating - We are currently investigating this issue.
Apr 22, 11:02 EDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.