Identified - We can not implement a fix for this on our side. Waiting for a resolution from Telnyx
Sep 17, 2025 - 10:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 2025 - 10:38 EDT
Investigating - 1. SIP invite is received from publishers using Telnyx.
2. Retreaver responds to the INVITE with 200 OK and continues responding for the next 30 seconds, but Telnyx SIP endpoint does not acknowledge the respons.

This is an early sign that calls might be dropping.

In SIP:

When the caller (UAC) gets a 200 OK (INVITE), it must reply with an ACK.
The callee (UAS) will keep retransmitting 200 OK until it receives that ACK.

We advice clients to get in touch with publishers using Telnyx and platforms using Telnyx (not Retreaver) and to work with them to monitor the traffic.

Sep 17, 2025 - 09:48 EDT

About This Site

Retreaver is architected for High Availability. Through a multi-region setup in AWS we ensure our service is always online and responsive.

Site/Account Portal ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Call Handling Operational
90 days ago
100.0 % uptime
Today
Real Time Bidding Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Background Jobs Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming SIP Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SIP Calls Operational
90 days ago
100.0 % uptime
Today
Stripe Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

Unresolved incident: Calls coming to Retreaver from Telnyx through SIP might have issues.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.