All Systems Operational

About This Site

Retreaver is architected for High Availability. Through a multi-az setup in AWS we ensure our service is always online and responsive.

Uptime over the past 90 days. View historical uptime.
Site/Account Portal ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Call Handling Operational
90 days ago
100.0 % uptime
Today
Real Time Bidding Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Background Jobs Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming Phone Calls Operational
90 days ago
99.86 % uptime
Today
Twilio Incoming SIP Calls Operational
90 days ago
99.86 % uptime
Today
Twilio Outgoing Phone Calls Operational
90 days ago
99.86 % uptime
Today
Twilio Outgoing SIP Calls Operational
90 days ago
99.86 % uptime
Today
Stripe Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 4, 2025

No incidents reported today.

Nov 3, 2025

No incidents reported.

Nov 2, 2025
Database maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 02:41 EST
Verifying - Verification is currently underway
Nov 2, 02:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:30 EST
Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.
Nov 2, 01:24 EST
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS degraded
Resolved - This incident has been resolved.
Oct 21, 02:39 EDT
Monitoring - We see no issues on our side. At the same time AWS reports that services are still impacted.
Oct 20, 15:44 EDT
Update - We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)
Oct 20, 14:12 EDT
Identified - Monitoring the results.
Oct 20, 12:44 EDT
Monitoring - Monitoring the results.
Oct 20, 12:44 EDT
Investigating - We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status

This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
Oct 20, 12:35 EDT
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