All Systems Operational

About This Site

Retreaver is architected for High Availability. Through a multi-az setup in AWS we ensure our service is always online and responsive.

Uptime over the past 90 days. View historical uptime.
Site/Account Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Call Handling Operational
90 days ago
100.0 % uptime
Today
Real Time Bidding Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Background Jobs Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Incoming SIP Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing Phone Calls Operational
90 days ago
100.0 % uptime
Today
Twilio Outgoing SIP Calls Operational
90 days ago
100.0 % uptime
Today
Stripe Payments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 10, 2026

No incidents reported today.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Database maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 05:00 EDT
Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.
Mar 8, 04:26 EDT
Database maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 03:00 EDT
Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.
Mar 8, 01:50 EST
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
RTB heavy load
Resolved - The incident has been resolved. It is occurring for a limited amount of time.
Feb 25, 14:00 EST
Investigating - Over the last three days, we have observed a recurring industry-wide performance dip between 11:30 AM and 12:30 PM EST. During this window, several external platforms and agencies are experiencing significant RTB latency.

Because Retreaver processes these incoming requests and routes them to buyers, this upstream slowdown is resulting in occasional “heavy load” alerts or timeouts. To mitigate this, Ping Shield is actively scaling its protection to stabilize the system. These bursts typically last for 10–15 minutes before service returns to normal.

Based on the data we will release a few additional improvements to Ping Shield to help protect against them.
Feb 25, 12:55 EST
Feb 24, 2026

No incidents reported.

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