We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.
Posted Oct 20, 2025 - 08:58 EDT
Monitoring
Call are processing again. Continuing monitoring
Posted Oct 20, 2025 - 07:24 EDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 04:24 EDT
Investigating
We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status
This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.
Posted Oct 20, 2025 - 04:20 EDT
This incident affected: Twilio Incoming Phone Calls, Twilio Incoming SIP Calls, Twilio Outgoing Phone Calls, and Twilio Outgoing SIP Calls.