AWS degraded

Incident Report for Retreaver

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 02:39 EDT

Monitoring

We see no issues on our side. At the same time AWS reports that services are still impacted.

Posted Oct 20, 2025 - 15:44 EDT

Update

We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)

Posted Oct 20, 2025 - 14:12 EDT

Identified

Monitoring the results.

Posted Oct 20, 2025 - 12:44 EDT

Monitoring

Monitoring the results.

Posted Oct 20, 2025 - 12:44 EDT

Investigating

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status

This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.

Posted Oct 20, 2025 - 12:35 EDT

This incident affected: Twilio Incoming Phone Calls, Twilio Incoming SIP Calls, Twilio Outgoing Phone Calls, and Twilio Outgoing SIP Calls.