At the start of the business day, several clients reported issues calls. Our team quickly determined that the issue was isolated to clients using Convoso. Other call traffic was unaffected.
Over the next hour, additional clients—all using Convoso—experienced the same symptoms.
At 9:30 AM EST, Convoso updated their status page indicating a “potential issue.”
At 9:40 AM EST, Convoso updated their status page indicating a “likely issue.”
We continued monitoring independently.
Convoso have acknowledged an incident stating:
Convoso resolved the issue on their end. No action was required from our systems.