Degraded performance on account portal

Incident Report for Retreaver

Resolved

This incident has been resolved.
Posted Aug 05, 2026 - 17:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2026 - 13:35 EDT

Investigating

Calls and other services are operating fine, we are just seeing an elevated amount of errors on the account portal so marking as degraded.
Posted Aug 05, 2026 - 12:43 EDT
This incident affected: Site/Account Portal.